The delivery time depends on various factors such as the destination, service level chosen, and any potential delays in transit. Typically, we provide estimated delivery times at the time of booking or you can track your package online.
We accept various payment methods such as credit cards, electronic funds transfers, and cheques. Invoices are issued at the beginning of each month for the previous months deliveries and payment is required within 30 days.
Yes, you can track your package online. Once your package is in transit, we provide a tracking number that you can use on our website.
If you’re not available at the delivery address, the courier will follow the specific instructions if provided. They will leave a delivery notice with instructions for rescheduling, may attemp redelivery, or deliver the package to an alternate address if requested.
While we strive to provide accurate delivery estimates, it’s challenging to guarantee specific time slots due to various factors affecting logistics. However, you can often request special delivery instructions or time preferences during the booking process, and we’ll do our best to accommodate them.
Changing the delivery address after dispatch can be challenging but not impossible. It largely depends on the courier’s policies, the current status of the package, and additional fees that may apply. It’s best to contact our customer service as soon as possible to discuss the options available.
Our company has specific weight and size restrictions based on our capabilities and transport infrastructure. It’s important to check our guidelines or consult with our customer service to determine the maximum weight and size limits we can accommodate.
Yes, we often offer insurance options for valuable items during transit. The insurance coverage helps protect against loss or damage. The cost of insurance is typically based on the declared value of the items being shipped. In case of loss or damage, a claims process will be initiated to compensate you based on the terms and conditions of the insurance policy.
See Conditions of Carriage for complete details.
Yes, there are restricted and prohibited items that cannot be shipped through our courier service. These items may include hazardous materials, weapons, illegal substances, perishable goods, and certain fragile items.
Please contact customer service for specific details.
